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For Students

  • How to take a screenshot of my math homework on my device (Mac or PC)
  • Do I have to be in the United States to use Yup?
  • How do I sign in using a Google account?
  • My tutor left in the middle of my session because their shift ended. What does this mean?
  • It says "Connection Error” - what should I do?
  • I'm not getting the verification code through my email address
  • I'm a student and I'm not able to log in
  • How to unblock your camera if it was blocked
  • How am I matched with tutors?
  • What does a standard session look like and how long does it last?
  • How do Yup tutors supplement their teaching in sessions?
  • Can I just get the answer?
  • How can Yup be sure that students aren't using the platform for a quiz, test, or other closed-book assessment?
  • What happens when I leave feedback after a session?
  • I didn't like this tutor, can I not be matched with them again?
  • When will Yup cover X subject?
  • How many devices can I be signed into at once?
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