Apologies for that experience! Our tutors provide us schedules when they can tutor with us and while we do try to arrange it so students can work with a certain tutor in one go, sometimes the tutor needs to log off.
Rest assured, there will always be tutors available to connect to! We ask that if you run into this situation to submit your problem and the work that you’ve done thus far to Yup again so that another tutor can pick up where you left off. All our tutors are capable of assisting you!