Typically this means that your internet connection is unstable.
If you are using mobile data:
- Make sure that data is turned on for your mobile device and that you have a strong signal. Check if other apps are working.
- If other apps are working, move to a spot with a stronger signal
If you are using Wi-Fi:
- Check if other apps that require internet access are working and fast
- Check if your signal is weak or not working
- Turn WiFi off and then back on
If the issue is isolated to the Yup app:
- Try uninstalling and then reinstalling Yup
- You can also try a different connection or device
If you are still having issues, please send a screenshot or a screen recording to support@yup.com with as much detail as possible, and we’ll investigate it as soon as we can.