Please note this article only applies to students who bought individual plans and are not receiving Yup through their school.
We encourage our customers to try Yup for the entirety of their 5-day trial, but understand that sometimes it just isn't the right fit or circumstances change!
For those plans that qualify for the 5-day trial (which at the moment is only the 12 month Scholar Plan), if you'd like to cancel, please complete the Yup Cancellation Request Form within your one week trial period. Once we've received a completed form, your cancellation and refund will be processed. You will receive an email confirming the cancellation as well as the full refunded amount in your account within the next 3-5 business days.