Please note this article only applies to students who bought individual plans and are not receiving Yup through their school.
We provide a one week risk-free trial period for ONLY the 12 month Yup Scholar plan and for first time Yup plan holders. During the one week trial, you will have access to 24/7 unlimited tutoring with Yup. We recommend students using the app a minimum of three times to understand how Yup can best help your student.
For those that qualify, if during the one week trial period you are unsatisfied with your experience, please complete the Yup Cancellation Request Form within your one week trial period for the refund to be considered. We'll then process your cancellation and file a full refund for you. Once the cancellation has been processed by our Support Team, you will receive a cancellation confirmation email and the full refunded amount will be in your account within 3-5 business days.