Please note this article only applies to students who bought individual plans and are not receiving Yup through their school.
We provide a 5-day risk-free trial period for ONLY the 12 month Yup Scholar plan and for first time Yup plan holders. During the 5-day trial, you will have access to 24/7 unlimited tutoring with Yup. We recommend students using Yup a minimum of three times to understand how Yup can best help your student.
For those that qualify, if during the 5-day trial period you are unsatisfied with your experience, please complete the Yup Cancellation Request Form within your 5-day trial period for the refund to be considered. We'll then process your cancellation and file a full refund for you. Once the cancellation has been processed by our Support Team, you will receive a cancellation confirmation email and the full refunded amount will be in your account within 3-5 business days.