Please note this article only applies to students who bought individual plans and are not receiving Yup through their school.
We provide a two week risk-free trial period for the 3 month and 12 month plan. During the two week trial, you will have access to 24/7 unlimited tutoring with Yup. We recommend students using the app a minimum of three times to understand how Yup can best help your student.
If during the two week trial period you are unsatisfied with your experience, please complete the Yup Cancellation Request Form within your two week trial period for the refund to be considered. We'll then process your cancellation and file a full refund for you. Once the cancellation has been processed by our Support Team, you will receive a cancellation confirmation email and the full refunded amount will be in your account within 3-5 business days.