We’re sorry about that experience! If the tutor was rude, unprofessional, or unhelpful, please do let us know at email@example.com with as much information as possible so that we can investigate further.
After a session you can give feedback to a tutor and rate a session thumbs up or thumbs down. After you give a tutor a thumbs down after a session, we try our best to ensure that you do not get matched with a tutor that you disliked. However, there is a chance that you may still be matched with a tutor that you previously rated 👎 depending on tutor availability and times of high app usage.